Customer Return Policy:

Our company places great importance on customer satisfaction. 

Therefore, all products sold are under our guarantee and processed in accordance with consumer rights regulations. 

Upon delivery of your packages, it is important that you check any packages that you suspect of being damaged by opening them in front of the delivery company representative. If there is any damage to the product, please do not accept it and report it to the delivery company by making a protocol. After accepting the product, you acknowledge that the delivery company has fulfilled its obligations. 

Used, destroyed or similarly damaged products cannot be returned. The customer is obliged to return the product in its original condition and if it has been used, is liable to compensate for any loss in commercial value. 

Exchange conditions:

The sizes of all products are specified. Therefore, it is necessary to order taking into account these details. Therefore, the buyer does not have the right to exchange products due to size mismatch. Products are usually produced and delivered according to the size ordered by the consumer. Therefore, returns or exchanges cannot be made due to “size mismatch”. 

Returns and exchanges of products that have been damaged, used or destroyed from their original packaging are not accepted. 

Return Conditions: 

If you wish to return products that you believe are faulty or defective, you can fill out the return and exchange form and process it through the E-Commerce unit. 

Returns for products without an invoice are not accepted. 

Products that are custom-designed or altered by the tailor cannot be returned. 

Returns can be made for products that have been damaged or worn during transportation by the delivery company. Shipping fees are paid by the customer. 

Refund Procedure: 

After the products of your order have been received in compliance with the return conditions, your payment will be refunded to your credit card within 15 business days. Depending on your agreement with the bank, the payment will be reflected on your statement with the provision code. You can contact your bank for payments that are not reflected with a provision code. 

Since taxes and expenses paid at customs are entirely the responsibility of the customer, they are not included in the return process. The customer will have accepted the process by accepting this. 

Return Address Information: 

After your return process is complete, you will be informed. Our communication address is the address where you can send the return. For more detailed information about cancellation and return processes, you can call our Customer Service Hotline every weekday between 9:00 am and 6:00 pm. You can also send a message to the relevant department through the “Contact” section, or get information about your order using our communication phone number. 

Finally, returns of products that are not sent with an invoice will not be accepted. Please send your returns with the invoice.